FAQs

1. How do I register for Al-Tijari Rewards account?

You don’t need to register separately. If you have a valid CBK credit card, you’re automatically enrolled in Al‑Tijari Rewards.

2. How do I login to my reward account?
Log in to your Al‑Tijari Rewards page. Or by going to https://tijarirewards.cbk.com/ and logging in with your credentials.

3. Can I use my CBK online banking credentials to login on the Al-Tijari Rewards website?
No, Al‑Tijari Rewards is accessed through https://tijarirewards.cbk.com/ and logging in with your credentials (not via CBK Online Banking website credentials).

4. Can I access the Al-Tijari Rewards through CBK website?
Yes, by going to https://tijarirewards.cbk.com/ and logging in with your credentials.

5. How do I earn reward points?
You earn reward points whenever you use an eligible CBK credit card for purchases (POS or online). Points are calculated per **1 KD** and may vary by card type and transaction type.

Eligible cards include: Visa Gold, Visa Platinum, Visa Infinite, MasterCard World, MasterCard Platinum, MasterCard Titanium.

EU countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxemburg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Norway.

6. How soon will the reward points appear in my reward account after I make a transaction on my card?
Points earned on purchase transactions made on your card are credited to your reward account within 2 to 3 business days, but it may take up to 14 business days for few transactions to appear on your card statement.

7. How do I know the total points I have available?
Log in to your Al‑Tijari Rewards page by going to https://tijarirewards.cbk.com/, click the menu icon at the top of the page, access your profile where your name appears, and your total points will be displayed under the your name.

8. For how long are my Rewards Points valid?
Your Rewards Points are valid for three years.

9. How can I reset my Al-Tijari Rewards account password if I forget it?
Go to tijarirewards.cbk.com, click on Login then on “Forgot your Password”. Select one of the 2 online options to reset your password. A third option to reset your password is through contacting our Call Center.

10. What is a valid card?
Valid cards are Visa Gold, Visa Platinum, Visa Infinite, MasterCard World, MasterCard Platinum and MasterCard Titanium.

11. What happens if I enter in my loyalty account password incorrectly multiple times?
If you enter your password incorrectly 3 times in a row, your account will be locked for 30 minutes. After 30 minutes the account will be automatically unlocked.

12. How do I know which cards are linked to my reward account and how can I link additional cards?
All cards issued under your Civil ID are automatically enrolled under your Tijarirewards Account.

13. My CBK card is expired/lost/stolen and I received a new card from the bank. What should I do in this case?
The new card will be automatically enrolled into the AlTijari Rewards.

14. My CBK card is expired/lost/stolen and I received a new card from the bank, however I forgot to link it to my reward account right away. Will I lose all the reward points I acquired while using my new card before linking it?
No, you will not lose any of your points. All reward points will be added automatically to your reward program as soon as the new card is issued.

15. Can I update my profile and personal details?
No, your personal information will be linked to your profile in the CBK Mobile account, If you wanted to change your personal information, please contact us on 1888225.

16. What can I redeem my reward points for?
You can choose to redeem your points for:

• Travel [i.e. Flights, Hotels and Cars rentals]
• Spend Points [E-Store,Vouchers and Promo Codes]

17. Who are the merchants participating in Al-Tijari Rewards program?
There are lots of participating merchants in the AlTijari Rewards program specialized in (Flights, Hotels, Products, Vouchers..etc). And the list is updated frequently.

18. If I don’t have enough points, can I pay the difference by Card?
Yes, you can do so by paying the remaining amount using any of your CBK Debit or Credit Cards.

19. What are the various types of payment cards available from CBK?
CBK offers a variety of payment card products to suit our customers’ needs. For more information, please visit our website www.cbk.com or visit the nearest branch.

20. How do I get more information about obtaining a CBK card?
Please visit our website www.cbk.com or visit the nearest branch for more details.

21. Where can I find more information on the benefits, fees and charges for CBK cards?
Please visit our website www.cbk.com or visit the nearest branch for more details.

22. What is the process for activating my CBK cards?
You can activate your card through CBK electronic channels (CBK mobile, CBK online or through our contact center).

23. Who do I contact if I have a question regarding my existing CBK card?
Please contact us on:

• Live Chat Through CBK mobile app or CBK Online.
• Whatsapp at 1888225.
• Calling the Contact Center at 1888225.
• E-mail us at cbkinq@cbk.com.

And our representative will answer your within one business day.

24. How can I get help if I have questions that I cannot find in this FAQ?
Please contact us on:

• Live Chat Through CBK mobile app or CBK Online.
• Whatsapp at 1888225.
• Calling the Contact Center at 1888225.
• E-mail us at cbkinq@cbk.com.

And our representative will answer your within one business day.